At VREXXA, we aim to process and deliver your orders as smoothly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. Order Processing
- Orders are processed after successful payment confirmation or order confirmation, as applicable.
- Orders are generally processed within 1–3 business days.
- Orders are not normally processed on Sundays or public holidays.
- Processing may take longer during sales, festive periods, high order volumes or unforeseen circumstances.
- Customers will be notified if there is a significant delay in processing their order.
2. Shipping Locations
VREXXA currently aims to deliver orders to serviceable locations across India.
Delivery availability depends on the serviceability of the customer’s PIN code and our courier partners.
If a delivery location is not serviceable, we may contact the customer to discuss available options or cancel and refund the order, as applicable.
3. Shipping Charges
- Applicable shipping charges will be displayed at checkout before the customer completes the order.
- Shipping charges may vary depending on the delivery location, product, package weight, dimensions and courier service.
- Any applicable taxes or additional charges will be displayed before payment.
- If free shipping is offered on selected products or orders, the applicable conditions will be mentioned on the website.
4. Estimated Delivery Time
The estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery to remote areas may take longer.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, transportation disruptions, public holidays, operational issues, natural events or other circumstances beyond our reasonable control.
5. Order Tracking
Where tracking information is available, customers will receive shipment details through email, SMS, WhatsApp or another available communication channel.
Customers can use the tracking information provided to check the shipment status through the relevant courier partner.
Tracking updates may take some time to appear after dispatch.
6. Incorrect Address and Contact Details
Customers are responsible for providing accurate delivery information, including:
- Full name.
- Complete delivery address.
- PIN code.
- Active mobile number.
- Other details necessary for delivery.
Please contact us as soon as possible if you notice an error in your delivery information.
Address changes may not be possible once an order has been dispatched.
VREXXA cannot guarantee delivery where incorrect or incomplete information has been provided, but we will make reasonable efforts to assist.
7. Failed Delivery Attempts
Our courier partners may attempt delivery more than once, depending on their delivery procedures.
Delivery may fail if:
- The customer is unavailable.
- The address or contact details are incorrect or incomplete.
- The customer refuses to accept the parcel.
- The delivery location is inaccessible.
- The courier partner cannot complete delivery for operational reasons.
If an order is returned to us after unsuccessful delivery attempts, we will contact the customer where possible and review the appropriate next steps in accordance with applicable law and the order circumstances.
8. Damaged or Missing Packages
Customers are requested to inspect their parcel upon delivery.
If an order arrives damaged, opened, tampered with, incomplete or with missing products, please contact us as soon as possible.
Please provide:
- Your order number.
- Photographs of the package and shipping label.
- Clear photographs of the product or damage.
- An unboxing video, if available.
We will review the complaint under our Return, Replacement & Refund Policy and applicable consumer protection laws.
9. Split Shipments
Depending on product availability, package size or courier arrangements, items from the same order may be shipped separately.
Where applicable, customers may receive separate tracking details for different packages.
10. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will check the shipment status with the relevant courier partner and assist with the investigation.
Where an order is confirmed lost or undelivered, an appropriate resolution will be provided in accordance with applicable law.
11. Contact Us
For shipping and delivery-related questions, please contact:
Brand: VREXXA
Email: sethitrends@gmail.com
Website: https://sethitrends.com/
Please include your order number when contacting us about an existing order.