At VREXXA, we aim to provide a reliable shopping experience. Please read our Return, Replacement & Refund Policy before placing an order.
1. Our Return Policy
VREXXA follows a limited return and refund policy. We do not generally accept returns or refunds for personal preferences or change-of-mind reasons when the product supplied matches the product description and order.
However, customers may be eligible for a return, replacement, refund or other appropriate remedy if a product is:
- Received damaged or broken.
- Defective or not functioning properly.
- Missing parts or incomplete.
- Incorrect or different from the product ordered.
- Materially different from its advertised description or agreed specifications.
- Delivered later than the stated delivery schedule, except where the delay is due to circumstances recognised as force majeure under applicable law.
All requests will be reviewed in accordance with applicable consumer protection laws.
2. Reporting a Product Issue
We request customers to inspect their orders immediately after delivery and report any product or delivery-related issue within 24 hours of receiving the order.
Reporting within this period helps us investigate the issue promptly and coordinate with our delivery partners.
If you discover or report an issue after 24 hours, please still contact us. We will review the request based on the circumstances and applicable law. A valid claim will not be rejected solely because it was reported after 24 hours.
3. Information and Evidence Required
To help us investigate your request, please provide:
- Your order number.
- Clear photographs of the affected product.
- Photographs of the outer packaging and shipping label, where relevant.
- An unboxing video, if available.
- A video demonstrating the issue, particularly for functional or electronic products.
We may request additional reasonable information where necessary.
An unboxing video can help us verify a complaint, but it is not the only acceptable form of evidence.
4. Reasons Not Covered Under Our Standard Return Policy
We generally do not accept returns or refunds for:
- Change of mind after placing an order.
- No longer needing or wanting the product.
- Not liking the product after receiving it.
- Personal colour, design or style preferences where the delivered product matches its listing.
- Ordering the wrong product or variant.
- Finding the same or a similar product at a lower price elsewhere.
These exclusions do not apply where the product is defective, damaged, incorrect, materially different from its description or otherwise qualifies for a remedy under applicable law.
5. Verification and Resolution
Every complaint will be reviewed individually.
After examining the order details and supporting information, we will communicate the appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include:
- Replacement of the product, subject to availability.
- Refund of the amount paid.
- Repair, where appropriate.
- Another legally appropriate remedy.
If a replacement is unavailable, we will consider an appropriate alternative remedy in accordance with applicable law.
6. Refund Processing
Approved refunds will generally be initiated through the original payment method wherever possible.
The time taken for the refund to appear in your account may depend on the payment provider or bank. We will communicate the refund status and any relevant processing details.
Refunds will be processed within the period required under applicable law.
7. Return Shipping
Where a return is required because of a verified product or fulfilment issue, VREXXA will provide appropriate return instructions.
Return shipping costs will be handled in accordance with applicable consumer protection laws. Customers will not be required to bear return costs where the law requires VREXXA to bear them.
8. Order Cancellation
Customers may request cancellation before an order is dispatched by contacting us as soon as possible.
Once an order has been dispatched, cancellation may not be possible. Any cancellation or refund request will be handled in accordance with the order status and applicable law.
9. Contact for Returns and Refunds
For return, replacement or refund requests, please contact:
Brand: VREXXA
Email: sethitrends@gmail.com
Website: https://sethitrends.com/
Please include your order number, a description of the issue and any supporting photographs or videos.