Terms & Conditions

Welcome to VREXXA!

These Terms & Conditions govern your access to and use of the VREXXA website, available at https://sethitrends.com/, and your purchase of products through our online store.

By visiting our website, placing an order or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

VREXXA operates an online store offering home, kitchen, lifestyle, decorative and other everyday products.

Throughout these Terms & Conditions, the words “we”, “us” and “our” refer to VREXXA, while “you” and “your” refer to the customer or website visitor.

We reserve the right to update these Terms & Conditions when necessary. Any changes will be published on this page.

2. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, specifications, prices and other details.

However:

  • Actual product colours may vary slightly due to screen settings and lighting.
  • Product dimensions, packaging and appearance may vary within reasonable manufacturing limits.
  • Product photographs are intended to represent the products as accurately as possible.
  • Product availability may change without prior notice.

If you have questions about a product before purchasing, please contact our customer support team.

3. Pricing and Payments

  • All product prices are displayed in Indian Rupees (INR), unless otherwise stated.
  • Applicable taxes and additional charges will be displayed during checkout or communicated before order confirmation.
  • Delivery or shipping charges may apply depending on the product, order and delivery location.
  • We reserve the right to change product prices, offers and promotions without prior notice.
  • Orders are subject to successful payment or other payment arrangements expressly offered by VREXXA.

Payments may be processed through third-party payment providers such as Razorpay.

We are not responsible for delays or failures caused by payment providers, banks or payment networks, although we will reasonably assist customers with payment-related enquiries.

4. Orders and Order Confirmation

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect product pricing or listing information.
  • Suspected fraudulent or suspicious transactions.
  • Incomplete or incorrect customer information.
  • Delivery restrictions or other operational limitations.

If an order is cancelled after payment has been received, an applicable refund will be processed according to our Refund Policy.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated during checkout or through order updates.

Please note:

  • Delivery timelines are estimates and may vary depending on location and logistics availability.
  • Delays may occur due to courier operations, weather, public holidays or other circumstances beyond our control.
  • Customers are responsible for providing accurate delivery addresses and contact details.
  • Additional delivery attempts or charges may apply in certain circumstances, subject to applicable law and the disclosed shipping terms.

For more information, please refer to our Shipping Policy.

6. Cancellation Policy

Customers may request an order cancellation by contacting us as soon as possible.

Cancellation requests will be considered based on the order’s processing and dispatch status.

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.

If a cancellation is approved after payment, the applicable refund will be processed according to our Refund Policy.

7. Returns, Replacements and Refunds

We aim to provide a satisfactory shopping experience.

Customers may be eligible for returns, replacements or refunds in accordance with our Refund and Return Policy.

Eligibility may depend on:

  • Whether the product is damaged or defective.
  • Whether an incorrect product was delivered.
  • Whether the product meets the stated return conditions.
  • Whether the request is submitted within the applicable return period.

Customers may be required to provide photographs, videos or other supporting information to help us verify a complaint.

Please review our Refund Policy before placing an order.

8. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Avoid fraudulent purchases, false claims or misuse of promotions.
  • Not attempt to damage, disrupt or gain unauthorised access to our website.
  • Respect the intellectual property rights of VREXXA and other parties.

We reserve the right to restrict access or take appropriate action against misuse of our website, subject to applicable law.

9. Intellectual Property

All content on the VREXXA website, including logos, brand names, product descriptions, graphics, photographs, text and website design elements, is owned by or licensed to VREXXA unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our website content without prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment gateways.
  • Delivery and logistics providers.
  • Social media platforms.
  • Analytics and advertising services.

These third-party services operate under their own terms, conditions and privacy policies.

VREXXA does not control all aspects of these external services and is not responsible for their independent operations.

11. Limitation of Liability

To the extent permitted by applicable law, VREXXA shall not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights, remedies or liabilities that cannot legally be excluded or restricted under applicable Indian law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

13. Force Majeure

We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transport disruptions, technical failures or other unforeseen circumstances.

We will make reasonable efforts to minimise the impact of such events.

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of our website or purchases from VREXXA shall be subject to the jurisdiction of competent courts in India, without limiting any consumer remedies available under applicable law.

15. Changes to These Terms & Conditions

We may revise or update these Terms & Conditions from time to time.

The updated version will be published on this page along with a revised “Last updated” date.

Your continued use of our website after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

16. Contact Us

If you have questions about these Terms & Conditions, an order or any of our services, please contact us:

For customer support, please email sethitrends@gmail.com.

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