Privacy Policy

Welcome to VREXXA!

At VREXXA, accessible at https://sethitrends.com/, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared and the choices available to you when you visit our website, purchase our products or contact us.

By using our website, you acknowledge this Privacy Policy.

1. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

  • Personal information: Your name, email address, phone number and billing or shipping address.
  • Order information: Products purchased, order details, purchase history and order status.
  • Payment information: Payment transaction references and payment status. Payments are processed through third-party payment providers.
  • Technical information: IP address, browser type, device information, pages visited and website usage data.
  • Communication information: Messages, enquiries, feedback and other information you provide when contacting us.

We collect information that you provide directly and certain technical information generated when you use our website.

2. How We Use Your Information

We may use your information to:

  • Process, confirm and deliver your orders.
  • Send order confirmations, invoices and delivery updates.
  • Respond to enquiries and provide customer support.
  • Process payments, refunds, cancellations and returns.
  • Improve our website, products and shopping experience.
  • Maintain website security and prevent fraudulent activities.
  • Send promotional emails, offers and product updates where permitted and, where required, with your consent.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways, including Razorpay.

VREXXA does not intend to store your complete debit card details, credit card details, UPI PINs or banking passwords on its website.

Payment information is handled by the relevant payment provider according to its own security practices and privacy policy.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment providers: To process payments and refunds.
  • Delivery and logistics partners: To ship and deliver your orders.
  • Website and hosting providers: To maintain and operate our website.
  • Analytics and advertising providers: To understand website performance and measure advertising, where these services are enabled.
  • Legal and government authorities: When disclosure is required by applicable law or a lawful request.

We share only the information reasonably necessary for the relevant purpose.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels and similar technologies to improve website functionality, understand visitor activity and support advertising.

Depending on the services enabled on our website, these technologies may include:

  • Google Analytics: To understand website traffic, visitor behaviour and website performance.
  • Meta Pixel: To measure advertising performance and understand actions visitors take on our website.
  • Advertising technologies: To measure advertising campaigns and, where enabled, support relevant advertising.
  • Essential cookies: To support shopping cart functionality, checkout, account login and website security.

These technologies may collect information such as browser details, device information, pages visited and interactions with our website.

Google Analytics and Meta Pixel are intended for use on our website but have not yet been connected. If enabled in the future, we will use them in accordance with applicable privacy requirements.

Where required, we will seek appropriate consent before enabling non-essential tracking technologies. You can also manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal and regulatory requirements.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise concerns about how your personal information is handled.

To exercise these rights, please contact us at sethitrends@gmail.com. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites, payment providers and social media platforms.

These websites operate under their own privacy policies. VREXXA is not responsible for the privacy practices, security or content of external websites.

We encourage you to review their privacy policies before sharing personal information with them.

9. Children’s Privacy

Our website is intended for general shopping purposes and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the necessary consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services or applicable laws.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage visitors to review this page periodically.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

For privacy-related enquiries, please email us at sethitrends@gmail.com.

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